Party Witch

Terms & Policies

This page explains how Party Witch (“we,” “us,” “our”) handles bookings, payments, services, and personal information. By booking or using our services, you agree to the terms outlined below.

1. Information We Collect

When you browse our site, place an order, or book a service, we may collect:

  • Full name, phone number, and email address
  • Service or delivery address
  • Children’s names and ages (for activity planning only)
  • Order details, party preferences, and special instructions
  • Anonymous website usage data (for service improvement)

2. How We Use Your Information

  • To provide and manage the services and products you book
  • To process payments and confirm bookings
  • To send reminders, updates, and service-related communications
  • To prepare age-appropriate activities and customized party content
  • To improve our website and overall customer experience

3. Sharing & Third-Party Services

  • We do not sell or rent your personal information.
  • Payments are securely processed through third-party providers (e.g. Stripe). We do not store payment details.
  • We may use cookie-free analytics tools to review anonymous website usage data.

4. Booking & Eligibility

Our services are designed primarily for children aged 3–12. All bookings and payments must be made by an adult (18+).

5. Payment, Cancellation & Refund Policy

  • A deposit is required to reserve your requested date and time.
  • Custom balloon products and gifts require full prepayment.
  • DIY Fruit Yogurt Bowl orders require full prepayment and are fully refundable when canceled at least 7 days before the event.
  • Deposits are fully refundable if canceled at least 7 days before the event.
  • Cancellations within 7 days of the event are non-refundable, except in special circumstances.
  • In cases of severe weather or force majeure, we will work with you to reschedule or refund.

6. Safety & Liability

  • A parent or guardian must be present at all times during services.
  • Clients are responsible for providing a safe setup environment for rented or on-site equipment.
  • While we use safe, compliant materials, we cannot guarantee against individual allergic reactions.

7. Materials & Sustainability

We prioritize biodegradable latex balloons and reusable materials whenever possible. Reusable items are often offered as rentals and collected after events to reduce waste.

8. Photos & Content Usage

Photos or videos taken during services may be used for promotional purposes (such as our website and social media).
To protect privacy, children’s faces and other identifying features will be blurred.
Please notify us at booking if you prefer your child’s images not be used.

9. Cookies

Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings, though some features may be affected.

10. Party Witch Rental Items

  • Rental orders must be placed by an adult aged 18 or older.
  • Pickup and return times are confirmed during checkout or in writing.
  • Customers are responsible for returning Party Witch-owned rental items, accessories, and parts in clean, usable condition.
  • Late return, missing-item, repair, or replacement charges may apply, up to the full replacement cost.
  • Customers must provide safe setup, use, supervision, and storage, and must keep equipment away from fire, sharp objects, strong wind, and heavy rain.
  • Rental cancellations made at least 48 hours before the rental date may be eligible for a refund; later cancellations may be non-refundable when an item has been reserved or prepared.

Ride-on ponies and inflatable bouncy castles supplied by a partner are governed by the separate Partner Rental Agreement.

Contact Us

If you have questions about these terms or your privacy, please contact us: